If you have questions or need assistance with your Ephinity Giftcard, you may log in to your gift card account to access all your account information. If you have not logged in to your account before, you will need to create your user account. Click here to log- in.

Questions
You may obtain balance information via our website or IVR 24 hours a day, 7 days a week.

Website: Check Card Balance
Cardholder Service Representatives are available from 9am Eastern to 8 pm Eastern, M-F.

Gift Card Activation
Once you receive your gift card, you must activate the card prior to using it. Click here, to activate your gift card.

Lost/Stolen
If your gift card has been lost or stolen, please contact our cardholder services group as soon as possible at 1-866-586-4438 (1-866-586-GIFT). Your card will be cancelled and may be reissued for an additional fee. For applicable fees, please refer to our Fee Schedule section.



Call
To report your card as lost or stolen, review account activity, or all other customer service inquiries:
Gift Cards: 1-866-586-4438 (1-866-586-GIFT)

Write
To dispute a transaction or for other general correspondence:

Cardholder Services P.O. Box 550517 Ft Lauderdale, FL 33355 Corporate Headquarters 15525 Victoria's Way  Suite 120 Montgomery TX 77316